Installing and configuring cisco unity software

installing and configuring cisco unity software

In the Basic Install window, select Continue to install the software version or configure the pre- installed software. The Timezone Configuration window appears. The task list leads you through the complete installation of the Cisco Unity system—from installing and configuring the Cisco Unity server; to populating. Simplified Installation, Configuration, and Maintenance. Running on the Cisco Linux-based appliance platform, Cisco Unity Connection uses a common set of. WORKBENCH VISE HOME DEPOT Сообщаю Для вас, что.

Microsoft Certificate Services component MSXML 3. Windows Service Pack 3, manually C Windows Terminal Services, manually C Intel Dialogic. See voice cards. LDAP, changing port number of Exchange 5. MAC address of Cisco Unity computer Message Queuing Services, manually installing C NET Framework, installing manually C Microsoft Certificate Services component, installing See NICs See organizational units.

Password Hardening wizard, running Permissions wizard. See Cisco Unity Permissions wizard. Intel Dialogic quiet parameter A Exchange permissions, manually Setup program, Cisco Unity SQLServerAgent service, resetting logon account Status Monitor, setting up to use SSL RAID array configuration, on disc from server manufacturer Windows Server installation, on disc from server manufacturer Windows Server installation, on Platform Configuration discs See also Windows Server.

Windows Server, installing Windows Service Pack 3, manually installing C Windows Explorer, changing folder settings in From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Services Configuration wizard third to associate the directory, message store, and local services with accounts you specify.

Note that you should be logged on to Windows with the Cisco Unity installation account. Step 2 On the Welcome screen, click Next. Step 3 Choose the message store type of the partner Exchange server that you chose in the "Determining the Partner Exchange Server" section. Step 5 Follow the on-screen prompts to complete the configuration. This section contains procedures for configuring Cisco Unity when the partner Exchange server is an Exchange or Exchange server, and when it is an Exchange 5.

Note that for the Voice Messaging configuration with Exchange installed on the Cisco Unity server, the Cisco Unity server is the partner Exchange server. Do the applicable procedure, depending on the Exchange version on the partner server:. Step 2 Confirm that Exchange is running on the server where you want to create new mailboxes. If Exchange is not running, configuring the message store on the Cisco Unity server will fail.

Step 3 In the Welcome dialog box, click Next. Step 4 Enter the password for the installation account, and click Next. When installation is complete, you will log on to the Cisco Unity Administrator using the installation account. If you created a Cisco Unity administration account in the "Creating the Accounts Required for the Cisco Unity Installation" section , specify the account:. Click Change. In the Select User dialog box, double-click the name of the Cisco Unity administration account.

Step 6 Click Next. Step 8 In the Select Mailbox Location dialog box, choose the partner Exchange server and the mailbox store in which to create new mailboxes, and click Next. Step 10 If you created custom organizational units for users or distribution lists, click the corresponding Change button to specify them here. Click if administrators will create subscriber accounts only by importing existing user data from Exchange. Step 15 By default, the account that you created for Cisco Unity directory services appears.

If you want to choose a different account, click Change. Step 16 Specify a password for the account, and click Next. Step 17 When message store configuration is complete, click Finish. Step 6 In the Server Name field, specify the name of the partner Exchange server.

Note When Active Directory and Exchange 5. Step 8 Click Next. Step 13 Click Next. Step 14 By default, the account that you created for Cisco Unity directory and message store services appears. Step 15 Specify a password for the account, and click Next. Step 16 When message store configuration is complete, click Finish. If you are integrating the phone system for a Cisco Unity system without failover or on the primary server for a Cisco Unity system with failover, do the first procedure, " To Integrate the Phone System with Cisco Unity.

If you are integrating the phone system on the secondary server now, do the second procedure, " To Integrate the Phone System with Cisco Unity on the Secondary Server. Step 3 Refer to the applicable Cisco Unity integration guide for your phone system to complete the integration. Do the following procedure if you are integrating the phone system on the secondary Cisco Unity server now for a system with failover.

Step 3 Fill in the fields with the same values you used for the primary server, with the exception of the Cisco CallManager Device Name Prefix field value for a Cisco CallManager integration. The value used on the primary Cisco Unity server is different from the value used on the secondary Cisco Unity server. See the applicable Cisco CallManager integration guide. Step 4 When the message appears saying that you have entered more ports than you are allowed, click OK.

You will deal with port settings later in the installation. Step 5 Continue to fill in the fields with the same values you used for the primary server. Using the SSL protocol ensures that all subscriber credentials—as well as the information that a subscriber enters on any page in the Cisco PCA—are encrypted as the data is sent across the network.

To set up the Cisco PCA to use SSL, do the procedures in the applicable section, depending on whether you are using a certificate authority:. The Cisco Unity Installation Guide alerts you when to do the procedure. In addition, the information that subscribers enter on the pages of the Cisco PCA will not be encrypted.

Step 2 Click Continue. Step 2 Click Internet Services Manager. Step 3 Expand the name of the Cisco Unity server. Step 10 Enter a name and a bit length for the certificate. We strongly recommend that you choose a bit length of Greater bit lengths may decrease performance. Step 12 Enter the organization information, and click Next.

Step 13 For the site's common name, enter either the Cisco Unity server's system name or the fully qualified domain name. Step 15 Enter the geographical information, and click Next. Step 16 Specify the certificate request file name and location, and write down the file name and location because you will need the information later in this procedure. Step 17 Click Next. Step 18 Verify the request file information, and click Next.

Step 21 Close the Internet Services Manager window. Step 22 In the Cisco Unity Installation and Configuration Assistant, in the Enter Certificate Request File box, enter the full path and file name of the certificate request file that you specified in Step Step 23 Click Create Certificate.

Step 25 Click Close to exit the assistant. If you are using Microsoft Certificate Services to issue your own certificate, do all four procedures in the order listed. If you are using a certificate purchased from a Certificate Authority for example, VeriSign , do only the fourth procedure, " To Install the Certificate. Step 16 Specify the certificate request file name and location, and write down the file name and location because you will need the information in the next procedure.

Save the file to a disk or to a directory that the Certificate Authority CA server can access. Step 2 Run Certreq. Step 3 Browse to the directory where you saved the certificate request file, and double-click the file. Once the CA submits the certificate request, it assigns a pending status by default for added security. This requires a person to verify the authenticity of the request and to manually issue the certificate.

Step 4 Click Pending Requests. Step 6 In the left pane, click Issued Certificates. Step 7 In the right pane, double-click the certificate to open it. Step 8 Click the Details tab. CER , and click Next. Step 12 Specify a file name and a location that the Cisco Unity server can access, and click Next.

Step 13 Verify the settings, and click Finish. Step 15 Close the Certification Authority window. Step 6 In the Properties dialog box, click the Directory Security tab. Step 10 Browse to the directory of the certificate. Step 11 Verify the certificate information, and click Next. Step 14 Close the Internet Services Manager window. A number of 4.

The service release is on the Cisco Unity 4. The release is also available on the Cisco Unity 4. For download and installation instructions, refer to Release Notes for Cisco Unity 4. Microsoft regularly releases updates for the Microsoft software that is installed on the Cisco Unity server. The Cisco Unity 4. We recommend downloading the latest recommended updates. Note To access the software download page, you must be logged on to Cisco.

Depending on the software that is installed on the Cisco Unity server, the downloads may total MB or more. Be sure the computer you are using has sufficient disk space or has access to a network drive with sufficient disk space. Step 2 Download the updates for the software installed on the Cisco Unity server.

Step 3 When all downloads are complete, extract the updates:. In Windows Explorer, double-click the file. In WinZip, specify a directory to which the files will be extracted. Step 4 When you are finished extracting the files, delete the downloaded. Install only the updates that apply to the version of Microsoft software that is installed on the Cisco Unity server.

For example, if Exchange administration software is installed on the Cisco Unity server, install only the Exchange updates, not the Exchange 5. Step 1 Insert the Cisco Unity 4. Step 2 Browse to each of the applicable directories and install all of the updates in the directory. Follow the on-screen prompts. Install the correct language version for the software you are updating.

For example, if the French version of Exchange administration software is installed on the Cisco Unity server, install the French version of the Exchange update. Step 3 Restart the Cisco Unity server as recommended. Several restarts may be required. Test the integration with the phone system.

Refer to the Cisco Unity integration guide for your phone system. If you are setting up failover, test only the integration with the primary server now. You test the integration with the secondary server after you set up failover. The Cisco Unity Failover Configuration and Administration Guide instructs you when and how to test the secondary server. Note that you use the Cisco Unity Administrator for part of the integration test. Use the user name and password for the account that you selected to administer Cisco Unity.

Note If virus-scanning software is not installed on the Cisco Unity server, skip this section. You exclude from scanning the directory in which Cisco Unity is installed, as well as all subdirectories, so that the Cisco Unity Administrator and the Cisco Unity Assistant will work properly. Step 1 Refer to the virus-scanning software Help for instructions on excluding directories from scanning. Step 2 Exclude from virus scanning the directory in which Cisco Unity is installed the default directory is CommServer and all subdirectories under the directory.

Using the SSL protocol ensures that all subscriber credentials—as well as the information that a subscriber enters on any page in the Cisco Unity Administrator—are encrypted as the data is sent across the network. Step 2 Expand the name of the Cisco Unity server. Step 3 Expand Default Web Site. Click the Directory Security tab. Under Secure Communications, click Edit. Click OK to close the Secure Communications dialog box. Click OK to close the Properties dialog box. Step 11 In the right pane, right-click AvXml.

Step 12 In the Properties dialog box, click the File Security tab. Step 13 Under Secure Communications, click Edit. Step 17 Close the Internet Services Manager window. It is possible for a malicious user to dial into Cisco Unity, log on as the Example Administrator by using the default extension and password, and configure Cisco Unity to forward calls to phone numbers for which there are charges or to reconfigure greetings so an operator believes the voice messaging system is personally accepting collect-call charges.

To help secure Cisco Unity against toll fraud, we strongly recommend that you change the phone password for the Example Administrator account after Cisco Unity is installed. Step 2 Click the Find icon. Step 4 Click Example Administrator. Step 5 In the left pane, click Phone Password. Step 7 Check the Password Never Expires check box.

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There are several freeware and shareware FTP server applications that can be used for this process. Cisco Unity Express software can be loaded as an upgrade from version 2. In an upgrade, messages and Cisco Unity Express configurations are retained; however, a full backup of Cisco Unity Express is recommended before the upgrade. To upgrade from any other versions of Cisco Unity Express to version 3.

A clean install will delete messages and Cisco Unity Express configuration, so a full backup is required prior to the clean install. The software download command is used to copy the Cisco Unity Express files to the Cisco Unity Express hardware platform without performing a clean install or an upgrade. The following command syntax shows that The following syntax shows the same command using the clean option, indicating that this will be a fresh install of Cisco Unity Express version 3.

Running the software download command is useful if your FTP server is not local to Cisco Unity Express or if you need to upgrade after hours and want to have the software local to Cisco Unity Express, ready to implement at the designated time. The software download status command can be used to verify that the Cisco Unity Express software has been copied to the Cisco Unity Express hardware module. The software install command is used to load or upgrade the Cisco Unity Express software.

Similar to the software download command, the software install command can be used with the upgrade option to upgrade from version 2. If the software download server command has been previously configured, the url ftp option is not needed. This will terminate any active call and prevent new calls. Choosing yes at the prompt shown in Example The Cisco Unity Express files continue to be downloaded and validated until the installer is prompted to choose the appropriate language files.

English being installed. Maximum 5 language add-ons allowed for this platform. Please select language s to install from the following list:. Although U. English was the only language chosen in this example, the NM-CUE module used in the example supports up to five languages. Note Refer to Chapter 9 for the number of languages supported by each Cisco Unity Express hardware platform. After you choose languages, enter an x to instruct Cisco Unity Express that all desired languages have been selected and to proceed with the installation.

At this point the system will be put back into an offline state as the Cisco Unity Express language files are installed. Upon completion of the installation, Cisco Unity Express will perform a cleanup of the downloaded installation files and automatically reboot the Cisco Unity Express module to bring the system into an online state, using the upgraded version. Note As discussed in Chapter 9, the hardware platform that Cisco Unity Express resides on places a constraint of maximum supported ports and mailboxes as well.

Therefore, the license file cannot exceed the limits of the hardware platform. This license file enables support for CME and mailboxes. This command will install the necessary software to complete a clean install. It is recommended that a backup be done before installing software. The system will briefly be brought to an offline state This will terminate any active call and prevent new calls from being processed.

The system will be brought to offline state for a brief period and will be brought back to online state automatically. Notice that the name of the license file in Example Once the license file has been installed on Cisco Unity Express, you can use the show software command to verify the number of licensed mailboxes and the IP PBX supported. By default, an additional 20 mailboxes can be configured as GDMs.

As discussed in Chapter 9, the NM-CUE module supports eight system ports, hours of recording time, and five languages. Notice that the only difference between Example In Example Step 6 Browse to drive A or to the location where the license file s have been stored. Step 7 Double-click the license file to add it to the License Files list.

If prompted, click Yes to copy the license file to the local system. Step 8 If you are adding more than one license file, click Add , and repeat Step 6 and Step 7 for each license file. Step 9 Click Next. Step 10 In the Licenses list, confirm that the license information is correct. Step 11 Click Next. Step 12 Click Finish. Do the following procedure if you are installing the secondary server now for a Cisco Unity system with failover. Otherwise, do the first procedure, " To install the license file s.

To install the default license file on the secondary Cisco Unity server. Step 5 Install the default license file:. Double-click CiscoUnity Step 6 Click Next. Step 7 In the Licenses list, confirm that the license information is correct. Step 8 Click Next. Step 9 Click Finish. From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Services Configuration wizard third to associate the directory, message store, and local services with accounts you specify.

Note that you should be logged on to Windows with the Cisco Unity installation account. Step 2 On the Welcome screen, click Next. Step 3 Select the message store type, and click Next. Step 4 Follow the on-screen prompts to complete the configuration. This section contains procedures for configuring the message store on an Exchange system and on an Exchange 5.

Do the procedure for your version of Exchange:. If Cisco Unity subscribers will be homed on both Exchange and Exchange 5. Step 2 Confirm that Exchange is running on the server where you want to create new mailboxes. If Exchange is not running, configuring the message store on the Cisco Unity server will fail.

Step 4 Enter the password for the installation account, and click Next. Step 5 Click Microsoft Exchange , and click Next. Step 6 Choose the Exchange server and mailbox store in which to create new mailboxes. Use Microsoft guidelines to choose a server based on its ability to handle the additional traffic. Step 7 Click Next. Step 8 Select the domain in which you want Cisco Unity to create users and distribution lists.

Step 9 If you created custom organizational units for users or distribution lists, click the corresponding Change button to specify them here. In the Select User dialog box, double-click the name of the Cisco Unity administration account.

Click if administrators will create subscriber accounts only by importing existing user data from Exchange. Step 15 Click Next. Step 16 By default, the installation account appears as the account that Cisco Unity directory services log on as. If you want to use the default, skip to Step If you created a directory services account in the "Creating the Accounts" section , click Change.

In the Select User dialog box, double-click the name of the directory services account. Step 17 Specify a password for the account, and click Next. Step 18 When message store configuration is complete, click Finish. Step 5 Click Microsoft Exchange 5. Step 6 Choose the Exchange server in which to create new mailboxes.

For the Cisco Unity Unified Messaging configuration, Cisco recommends that you choose one of the less busy Exchange servers in the site. All voice messages pass through the server you choose here on their way to user mailboxes. Note When Active Directory and Exchange 5. Step 13 Click Next. Step 14 By default, the installation account appears as the account that Cisco Unity directory services log on as.

Step 15 Specify a password for the account, and click Next. Step 16 When message store configuration is complete, click Finish. If you are integrating the phone system for a Cisco Unity system without failover or on the primary server for a Cisco Unity system with failover, do the first procedure, " To integrate the phone system with Cisco Unity and test the integration.

If you are integrating the phone system on the secondary server now, do the second procedure, " To integrate the phone system with Cisco Unity on the secondary server. To integrate the phone system with Cisco Unity and test the integration.

Step 3 Refer to the applicable Cisco Unity integration guide for your phone system to complete the integration. Cisco Unity integration guides are available on Cisco. When the integration is complete, the Cisco Unity Installation and Configuration Assistant displays a check mark next to "Integrate the Phone System with Cisco Unity," and the Summary screen appears in the main window. Step 4 Click Close to exit the assistant. Step 5 Test the integration with the phone system. Refer to the Cisco Unity integration guide for your phone system.

Note Note that you use the Cisco Unity Administrator for part of the integration test. Use the user name and password for the account that you selected to administer Cisco Unity. Do the following procedure if you are integrating the phone system on the secondary Cisco Unity server now for a system with failover. Otherwise, do the first procedure, " To integrate the phone system with Cisco Unity and test the integration.

To integrate the phone system with Cisco Unity on the secondary server. Step 3 Fill in the fields with the same values you used for the primary server, with the exception of the Cisco CallManager Device Name Prefix field value for a Cisco CallManager integration. The value used on the primary Cisco Unity server is different from the value used on the secondary Cisco Unity server.

Step 4 When the message appears saying that you have entered more ports than you are allowed, click OK. Step 5 Continue to fill in the fields with the same values you used for the primary server. Step 6 Click Close to exit the assistant. You reset the security-monitoring programs you disabled in the "Setting Security-Monitoring Software Before Running the Installation Programs" section now that the programs for preparing the system and installing the Cisco Unity software have been run.

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