How to use cisco put to order callmanager software

how to use cisco put to order callmanager software

The procedures in this book describe how to upgrade Cisco Unified Communications Manager and the IM and Presence Service from an earlier version. Cisco Collaboration ordering guides help partners learn about, use, and sell Cisco Simplify your order management process with Cisco tools and resources. Find software and support documentation to design, install and upgrade, configure, and troubleshoot the Cisco Unified Communications Manager (CallManager). MYSQL WORKBENCH REPORTING TOOL Сообщаю Для вас, что.

The COP filename is ciscocm. In a multinode environment, you must install the COP file on every node in the cluster after you switch versions from Cisco Unified Presence Release 8. Download the following COP file from Cisco.

This procedure only applies if you want to switch from Release 9. Select Switch Versions to switch back to the earlier release and restart the system. In a multinode environment, you must install the COP file on every node in the cluster.

After you have installed the COP file, manually restart the system. Run the following CLI command on the publisher or subscriber node to check if the database replication is active on the node: utils dbreplication runtimestate. If database replication is active on all nodes, the output lists all the nodes and the replication setup value for each node is 2.

If database replication is not complete a value other than 2 is returned , core services will not start on the subscriber node until replication is complete. If database replication cannot be established, use the following CLI command on the publisher node to reset replication: utils dbreplication reset all.

Skip to content Skip to search Skip to footer. Book Contents Book Contents. Find Matches in This Book. Log in to Save Content. PDF - Complete Book 2. Updated: January 5, Chapter: Upgrade Tasks. Upgrade Tasks This section contains the procedures for performing an upgrade. Caution During a Refresh Upgrade, traffic is no longer processed and several reboots are required, therefore, you must perform a refresh upgrade during a maintenance window. Select any Unified Communications Manager node from server drop down.

Select Primary Collector as any Subscriber node. Note During the switch version, only User Facing features UFF in dynamic tables numplandynamic, devicedynamic, and more gets updated. Before you begin Ensure that you have the correct ISO file for the upgrade. Export restricted software has a K9 license SKU.

Procedure Step 1 Ensure that you can access the upgrade file. Choose one of the following options: Insert the CD or DVD into the disc drive on the local server that is to be upgraded. Step 6 In the Directory field, enter the path to the location of the patch file. Note These fields are only visible for refresh upgrades. Step 8 Select Next to continue the upgrade process. Step 9 Select the upgrade version that you want to install and select Next.

Step 10 Monitor the progress of the download, which includes the filename and the number of megabytes that are being transferred. Step 11 When the download completes, verify the checksum value against the checksum for the file that you downloaded from Cisco.

Step 12 Perform one of the following actions: For standard upgrades: For a single-node deployment, if you want to install the upgrade and automatically reboot to the upgraded software, select Reboot to upgraded partition. For refresh upgrades: Select Do not switch to new version after upgrade only if you perform a staged upgrade. Note For more information about the rules for switching during an upgrade, see Version Switching during upgrade rules.

Step 13 Select Next. Step 14 Select Finish when the installation completes. Step 5 Select Remote Filesystem from the Source list. Step 6 In the Directory field, enter the path to the patch file on the remote system.

Step 8 In the User Name field, enter the username for the remote node. Step 9 In the User Password field, enter the password for the remote node. Step 12 Select Next to continue the upgrade process. Step 13 Select the upgrade version that you want to install and select Next. Step 14 When the download completes, verify the checksum value against the checksum for the file that you downloaded from Cisco. Step 15 Perform one of the following actions: For standard upgrades: If this is a single-node deployment and you want to install the upgrade and automatically reboot to the upgraded software, select Reboot to upgraded partition.

For refresh upgrades: Select Do not switch to new version after upgrade only if you are performing a staged upgrade. Note See the topic called Version switching during upgrade rules for more information about the rules for switching during an upgrade. Step 16 Select Next. Step 17 Select Finish when the installation completes.

Note You cannot switch the version of any node if doing so violates the version matching requirements. This rule applies whether you are switching forward to a new software version, or switching back to a previous software version. Unified CM Subscriber IM and Presence Database publisher IM and Presence Subscriber Switch back to a previous software version Unified CM Publisher Switch the Software Version Switch the Software Version When you perform a standard upgrade, the new software is installed as an inactive version.

Caution This procedure causes the system to restart and become temporarily out of service. Before you begin The software versions on Unified Communications Manager and IM and Presence Service nodes must match according to the manual switching rules.

Procedure Step 1 If you switch versions in a multinode deployment, you must switch the publisher node first. Step 4 Verify the version of the active software and the inactive software. Step 5 Select Switch Versions to switch versions and restart the system. Switch to Previous Version If you need to revert to the software version that was running before the upgrade, you can do so by using the Switch Version option to switch the system to the software version on the inactive partition.

Step 2 Switch back all backup subscriber nodes. Step 3 Switch back all primary subscriber nodes. Step 4 If you are reverting to an older product release, reset database replication within the cluster. Step 3 Click the Switch Versions button. Step 4 To verify that the version switch was successful, follow these steps: Log in again to the management software for the node that you are upgrading.

Reset Database Replication If you switch back the servers in a cluster to run an older product release, you must manually reset database replication within the cluster. Switch version back to Cisco Unified Presence 8. Note In a multinode environment, you must install the COP file on every node in the cluster after you switch versions from Cisco Unified Presence Release 8. In this release, you cannot downgrade to a version earlier than Release 8. Note You must restart the system after you install the COP file.

Before you begin Switch versions on Unified Communications Manager. Step 4 Verify the version of the active and inactive software. Note This procedure only applies if you want to switch from Release 9. Step 5 Select Switch Versions to switch back to the earlier release and restart the system. Step 6 After the system has restarted, install the COP file.

Note In a multinode environment, you must install the COP file on every node in the cluster. Step 7 After you have installed the COP file, manually restart the system. Step 8 Run the following CLI command on the publisher or subscriber node to check if the database replication is active on the node: utils dbreplication runtimestate If database replication is active on all nodes, the output lists all the nodes and the replication setup value for each node is 2.

Step 10 If database replication cannot be established, use the following CLI command on the publisher node to reset replication: utils dbreplication reset all. Was this Document Helpful? Yes No Feedback. These fields are only visible for refresh upgrades. Perform one of the following actions: For standard upgrades: For a single-node deployment, if you want to install the upgrade and automatically reboot to the upgraded software, select Reboot to upgraded partition.

Select Next. Select Finish when the installation completes. Perform one of the following actions: For standard upgrades: If this is a single-node deployment and you want to install the upgrade and automatically reboot to the upgraded software, select Reboot to upgraded partition. You cannot switch the version of any node if doing so violates the version matching requirements.

Activate the new software version. Unified CM. IM and Presence. Database publisher. Switch back to a previous software version. Handles direct upgrades standard or refresh via Cisco Prime Collaboration Deployment's upgrade task. Your cluster has a large number of nodes, and you need help orchestrating the upgrade to forward the schedule. Your source release has previously direct upgraded from a pre You may need to reinstall to the latest stack to maximize usable disk space.

You have available infrastructure for temporary duplicate VMs and their required hardware. The tables below lists the upgrade paths that require COP files. After you select the destination version for the upgrade, choose Unified Communications Manager Utilities to see the list of COP files. Although it is not mandatory, Cisco strongly recommends that you run the Upgrade Readiness COP file prior to the upgrade in order to maximize upgrade success. This requirement applies only for Prime Collaboration Deployment migrations from Release If you are migrating from a higher release, such as Unified Communications Manager The following sections describe requirements and limitations for upgrades to this release.

You can install Unified Communications Manager and IM and Presence Service on a virtual server hosted on the following types of hardware. If your current deployment does not use one of these servers, then you must migrate to a supported hardware platform:. The requirements and support policies are different for each of these options. Before you begin an upgrade, verify that your current hardware meets the requirements of the new release.

Before you begin an upgrade or migration, verify that your current virtual machine VM software meets the requirements of the new release. OVA files provide a set of predefined templates for virtual machine configuration. You must install a version of vSphere ESXi hypervisor that meets the compatibility and support requirements for the release.

Verify whether you need to change the virtual hardware specifications on your VM in order to upgrade to a new release of Unified Communications Manager or IM and Presence Service. VM changes that result in an unsupported OVA configuration are not allowed. If Unified Communications Manager is upgraded to version Other specs remain the same. The following table lists all the phone models that are deprecated for this release of Cisco Unified Communications Manager , along with the Unified CM release where the phone model first became deprecated.

For example, a phone model that was first deprecated in Release If you are upgrading to the current release of Cisco Unified Communications Manager and you have any of these phone models deployed, the phone will not work after the upgrade.

If you are using any of these phones on an earlier release and you want to upgrade to this release, do the following:. Confirm whether the phones in your network will be supported in this release. For any non-supported phones, power down the phone and disconnect the phone from the network.

Provision a supported phone for the phone user. You can use the Migration FX tool to migrate from older model to newer model phones. Once all the phones in your network are supported by this release, upgrade your system. Deprecated phones can also be removed after the upgrade. When the administrator logs in to Unified Communications Manager after completing the upgrade, the system displays a warning message notifying the administrator of the deprecated phones. You do not need to purchase a new device license to replace a deprecated phone with a supported phone.

The device license becomes available for a new phone when you either remove the deprecated phone from the system, or when you switch to the new Unified Communications Manager version, and the deprecated phone fails to register. This section lists the requirements that your network must meet before you can deploy Unified Communications Manager and the IM and Presence Service.

A complete collaboration solution relies on DNS in order to function correctly for a number of services and thus requires a highly available DNS structure in place. You must configure the server to use static IP addressing to ensure that the server obtains a fixed IP address. Using a static IP address also ensures that Cisco Unified IP Phones can register with the application when you plug the phones into the network.

Note the following requirements:. Mixed-mode DNS deployments not supported—Cisco does not support mixed-mode deployments. Use the information in the following table to determine which SFTP server solution to use in your system. These servers are third party provided and third party tested. Version compatibility depends on the third party test.

The number of Unified Communications Manager subscriber nodes in a cluster cannot exceed 4 subscriber nodes and 4 standby nodes, for a total of 8 subscribers. The total number of servers in a cluster, including the Unified Communications Manager publisher node, TFTP server, and media servers, cannot exceed The maximum number of IM and Presence Service nodes in a cluster is 6.

If you are using a bit IP subnet mask, ensure that you use the following format: Do not use the format Although We recommend that you change the format before you begin an upgrade to avoid possible problems. Other formats are supported for subnet masks and this limitation applies to bit subnet masks only. This section refers to application software requirements for Cisco Unified Communications Manager and the IM and Presence Service upgrades and migrations. Ensure that the device name for the Cisco Unified Mobile Communicator device contains 15 or fewer characters.

If the device name contains more than 15 characters for the Cisco Unified Mobile Communicator, the device does not migrate during the upgrade. After you install an unrestricted release, you can never upgrade to a restricted version. A fresh install of a restricted version on a system that contains an unrestricted version is also not supported. All nodes within a single cluster must be in the same mode. For example, Unified Communications Manager and IM and Presence Service in the same cluster must either all be in unrestricted mode or all be in restricted mode.

IP phone security configurations are modified to disable signaling and media encryption including encryption provided by the VPN phone feature. Be aware that after you install an unrestricted release, you can never upgrade to a restricted version. You are not allowed to perform a fresh installation of a restricted version on a system that contains an unrestricted version.

Cisco Unified CM Administration. Upgrades from Unified Communications Manager version 9. If you have a SIP Profile with any of these names, you need to rename or delete it before proceeding with the upgrade. If you are using the utils system upgrade CLI command to upgrade IM and Presence Service nodes, you must use the default OS admin account, as opposed to a user with administrator privileges. Otherwise, the upgrade will not have the required privilege level to install essential services, thereby causing the upgrade to fail.

The account must have privilege level 4. Also note that this limitation may be fixed for newer ISO files. For-up-to date information on this limitation, see CSCvb If you are upgrading from the This is required due to API changes in this release that were not a part of the Your upgraded system will not be able to send troubleshooting logs to the Cisco Cloud unless you disable Push Notifications and then follow the onboarding process for this release.

This is required due to enhanced data type support in this release. If you don't migrate your database, schema verification failure will occur on the existing SQL Server database and services that rely on the external database, such as persistent chat, will not start.

Contact Cisco TAC to obtain a copy. Create a new empty SQL Server database. Run the System Troubleshooter to confirm that there are no errors with the new database. Verify that no errors appear in the External Database Troubleshooter section. Under IM and Presence Services , select the following services:. Confirm that the external database is running and that all chat rooms are visible from a Cisco Jabber client. Delete the old database only after you're confident that the new database is working.

The following section provide information about the upgrades from Hence, the IM and Presence Service Refresh upgrade from Unified Communications Manager If you attempt to upgrade Unified Communications Manager with IPsec configured to use certificate-based authentication with self-signed certificates, the upgrade fails.

You must reconfigure the IPsec policy to use a CA-signed certificate. The IM and Presence Service supports intercluster peers to clusters that are running different software versions. Before you upgrade to Release If required, change VM resources to ensure that your upgraded deployment provides the best performance. The following sections provide information about the licensing requirements for Unified Communications Manager and the IM and Presence Service.

As of Unified Communications Manager Release Smart Licensing requires you to have a Smart Account created and configured before you upgrade or migrate the Unified Communications Manager server. Direct— Unified Communications Manager sends usage information directly over the internet. No additional components are needed.

Proxy Server— Unified Communications Manager sends usage information over the internet through a proxy server. Cisco Smart Software Licensing is a new way of thinking about licensing. It adds flexibility to your licensing and simplifies it across the enterprise. It also delivers visibility into your license ownership and consumption.

Cisco Smart Software Licensing helps you to procure, deploy, and manage licenses easily where devices self-register and report license consumption, removing the need for product activation keys PAK. It pools license entitlements in a single account and allows you to move licenses freely through the network, wherever you need them. It is enabled across Cisco products and managed by a direct cloud-based or mediated deployment model. Cisco Prime License Manager is no longer used as of Release If you have enabled the mixed-mode prior to upgrade and have not registered to Cisco Smart Software Manager or Cisco Smart Software Manager satellite then,.

The system is currently running Mixed mode. If you are eligible to upgrade to the Smart Licensing version of the product, then you are able to initiate the migration through the License Registration Portal or Cisco Smart Software Manager. You can self-initiate this process by downloading and installing the Smart Licensing version of the software and registering the device to a Smart Account using a Registration Token.

The migration of any entitlements tracked by Cisco automatically migrates to the Customers Smart Account. You will also be able to initiate the migration of unused classic PAKs to Smart Accounts for future consumption by products in Smart Mode. Unified Communications Manager 9. Partial Conversion supports mixed environment of older and Unified Communications Manager Unified Communications Manager Pre 9.

Beyond this, they would have to buy additional new licenses. Specific License Reservation SLR allows the customer to reserve licenses from their virtual account, tie them to a devices UDI and use their device with these reserved licenses in a disconnected mode.

The customer reserves specific licenses and counts for a UDI from their virtual account. The following options describe the new functionality and design elements for Specific Reservation. Use this command to cancel the reservation process before the authorization code is installed. Use this command to install the license reservation authorization-code generated on the Cisco Smart Software Manager.

Use this command to remove the license reservation authorization code that is installed and list of reserved entitlements. The device transitions back to an unregistered state. Use this command to remove the license reservation authorization code that is entered by the user. If you are upgrading from If you are upgrading the However, you must assign users and enable the IM and Presence Service Service for each assigned user.

With the Jabber for Everyone offer, no end user licenses are required to enable IM and Presence functionality. You can assign IM and Presence Service on a per user basis, regardless of the number of clients you associate with each user. When you assign IM and Presence Service to a user, this enables the user to send and receive IMs and availability updates. If users are not enabled for IM and Presence Service , they will not be able to log in to the IM and Presence Service server to view the availability of other users, send or receive IMs, and other users will not see their availability status.

You can enable a user for IM and Presence Service using any of the following options:. The following documents contain additional supporting information that will help you to upgrade in specific cases. Refer to Cisco Collaboration on Virtual Servers in order to set up your virtualized platform. These documents also contain information that may help you to plan and size your upgraded system:.

Skip to content Skip to search Skip to footer. Book Contents Book Contents. Find Matches in This Book. Log in to Save Content. PDF - Complete Book 2. Updated: November 17, Chapter: Upgrade Planning. Upgrade Methods The following table explains the types of upgrades that you can complete with Cisco Unified Communications Manager and the IM and Presence Service and the upgrade tools that you can use to complete the upgrade.

Upgrade Type Description Upgrade Tools Direct Standard Upgrade A standard upgrade is a direct upgrade where you need to upgrade the application software, but not the underlying operating system. Example : Upgrades from Note For standard upgrades where the preupgrade release is It's used in the following cases: The desired upgrade requires you to change the infrastructure hardware and platform. The following tool is used to complete migrations: PCD Migration Migration from legacy releases A legacy release is a release that is so old that no direct upgrade or direct migration path exists to the current release.

Take Record of Your Current System Before you begin the upgrading, take a record of the versioning within your current system setup. From Release Supported Upgrade and Migration Paths The following table highlights supported upgrade paths to upgrade to Note Unless indicated otherwise, each release category includes the SU releases within that category.

For example, In addition, releases like

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Step 11 Choose the destination where you want to download the installation files and click Save. Step 18 In the Install Wizard Complete dialog window, choose whether you want to restart your computer now or later, and click Finish to complete the installation.

Step 2 In the Demonstration Language window, select the language in which you want to view the installation windows and click OK. The InstallShield wizard launches and prepares for the installation. Step 6 Click Next in the welcome screen to begin the installation. Step 7 Read the software license agreement and then click Yes to accept the terms of the agreement. Step 16 In the Install Wizard Complete dialog window, choose whether you want to restart your computer now or later, and click Finish to complete the installation.

Cisco IP SoftPhone performs all the functions of a traditional telephone with the added advantages of call tracking, desktop collaboration, and one-click dialing from online directories. Both devices reflect the same current call state. Figure 1 shows the key components of the main dialing window. On subsequent sessions, the main dialing window opens. Step 2 In the NetMeeting configuration window, follow the instructions on the screen to tune audio parameters and to specify user information for your system.

You do not see this window if you have previously configured Microsoft NetMeeting. Step 3 In the line selection window, click on the line s you want to control and click OK. If no lines display in the line selection window, see the troubleshooting procedures in the online help and the Cisco IP SoftPhone User Guide.

The first time you launch Cisco IP SoftPhone, a dialog box appears for you to select the lines your system administrator has assigned to you on the Cisco CallManager. Or, you can use this procedure to select the lines. This opens the SoftPhone Line Selection window.

When the lines connect, the main dialing window appears. If you have multiple lines configured for you on the Cisco CallManager, you may see two types of entries in the line selection window:. When the call connects, the context-sensitive button bar displays buttons that enable you to perform additional call functions. Click the Answer button to answer an incoming call.

Additionally, if you use Cisco IP SoftPhone with a Cisco IP Phone, you can answer an incoming call simply by picking up the handset or by using any answering method supported by the physical phone. To place an active call on hold, click the Hold button in the context-sensitive button bar or the Hold button on the Cisco IP Phone.

While the call is on hold, caller information, and the time on hold are displayed in the call block. To retrieve a call on hold, press the Resume button in the context-sensitive button bar, or the Resume key on the Cisco IP Phone. Call transfer allows you to send an existing call to another internal or external extension.

In a consult transfer, also called an attended transfer, you place a consultation call to the intended recipient before you transfer the call. Step 3 Press Consult and announce the call to the new destination. When the transfer is complete, both the original and the consultation call are removed from your screen. In a direct transfer also called an unattended transfer , you immediately transfer the original call to the destination without a consultation call.

Step 3 Press Enter on the keyboard or click Send Call to complete the transfer. You may add participants to an audio conference call at any time, even while a collaboration session is in progress. The new participant join both the audio and data portions of the conference. The most current data from the collaboration session displays on the new participant's PC.

Up to six can participate in any given conference. Step 2 Once you have established a connection, click the Conference button in the context-sensitive button bar. Step 5 Click Join to set up a three-way conference between yourself, the first destination, and the second destination.

Step 6 Repeat steps 2 through 5 to add additional participants to the conference. A maximum of six can participate in an audio conference. To leave an audio conference, click the End Call button in the context-sensitive button bar. Before you can access your voice mail with Cisco IP SoftPhone, you must configure the number for your voice mailbox.

Step 2 Enter the number for your voice mailbox in the Voice mail Destination box. Your system administrator assigns this number. When you have a voice mail message, the messages icon in the icon bar turns red until you check your messages as follows:. A pop-up dialog box displays the lines which have voice mail.

Cisco IP SoftPhone automatically dials your voice mailbox. Use this procedure to automatically forward all calls to voice mail. Step 3 Click OK. Whenever you place a call, Cisco IP SoftPhone displays the caller address, caller name, and the number dialed for the duration of the call.

It also logs this information to a call history file. The call history file contains the call destination, time, and the call length. Use Call Log to perform the following tasks:. Additionally, the Cisco IP SoftPhone provides a personal directory for you to store directory entries that are not available in the corporate or public directories.

It also integrates with other private directories like those implemented by various email clients. Step 3 Enter the name of the person you want to call in one of the following ways:. Step 2 Select the Personal directory name from the drop-down list box. Step 6 Click Yes to remove the entry from the Directories dialog window or click No to retain the entry. Step 3 Double-click on the directory entry you want to edit, or select it with your mouse and then click Edit.

You can use Virtual Conference Room to create online meetings where all parties can hear each other and any party can share a document, application, or whiteboard with other participants. Only one computer must have the program, and any participant can be given control of the document. Additionally, you can integrate with Microsoft NetMeeting for video and other modes of collaboration.

Before you begin a collaboration session, check the following settings:. NetMeeting version 3. When all collaboration settings are correct, the icon next to each participants name is highlighted in green in the roster window. In the roster window, verify that each participant's name is highlighted in green. If a participant's name is not highlighted in green on the roster, use the collaboration checklist to verify that you met all collaboration conditions.

A list of the applications that are currently active on your computer is displayed. Step 3 Click Browse and choose the file you want to share, or open your Microsoft Windows Explorer and drag the file icon into the list of applications in the roster window. Cisco IP SoftPhone opens the file and associated application on your desktop and adds it to the list of active applications in the roster window.

Step 4 Select the file from the list of applications in the roster window and click Share. The file is displayed in a new window on each participant's computer screen, whether they have installed the associated application or not. Initially, you have control of the file. However, you can allow transfer of control at anytime. While in a document or application sharing session, only one person can control a shared program at a time.

Initially, the person who started the application or document sharing session has control. Cisco IP SoftPhone sends a message to the person in control, asking them to accept or reject your request. If the person does not respond to your request within 10 seconds, the request fails.

Cisco Technical Support does not expedite orders. Upgrade part numbers are available through the Product Upgrade Tool registered customers only. If you do not see your product upgrade listed in the tool or you have problems obtaining upgrade software, contact Customer Service or your local account manager. Cisco TAC cannot provide support on obtaining product upgrades. Skip to content Skip to search Skip to footer.

Log in to Save Content. Available Languages. Download Options. Updated: April 5, Contents Introduction. See the solution based on these scenarios: The server is ordered directly from Cisco Systems, Inc. The server is ordered through a Partner or Sales Representative. See the solution based on these scenarios: The new server replaces the same type of server in an existing cluster.

The new server is an addition to the current cluster or an upgraded server. How do I get the latest full version DVDs of a specific product? See the Product Upgrade Tool section for further details. Unity CD Keys Exchange 5. The specific product must be listed in the contract by a part number. The part number is then mapped over to the actual upgrade part number. The PUT generates a sales order. The order is fulfilled through manufacturing.

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